24x7 Administration

Maintenance, management and resolution service for systems and applications incidents.

What do we do

Tasks procedurated 24x7x365 on your technology platform

Our technicians specialized in various disciplines are in charge of the necessary maintenance tasks for each environment, in addition to resolving incidents and responding to customer requests.

Our service covers a wide range of technologies, including:

Servers and operating systems

Enterprise applications

Communication and security platforms

Backup and storage solutions

Service location

We offer the service where you need it

At home

Do you have your own infrastructure? PERFECT!

We offer you services that fit with the management of your architecture in your data center.

In mine

You can bring your infrastructure and we manage it for you. In addition, we have SAP certifications, physical accommodation in Spain and ISO 27001 certification.

Learn more about our Data Center

In the cloud

Whether it is in our Cloud or in the public Cloud of any of the large hyperscalers (AWS, Azure, Google Cloud Platform or SAP Cloud) we provide you with platform management and administration services.

Learn more about our Cloud services

Keep your business operational 24x7

How we do it

Specialized and structured approach, ensuring the availability and optimal performance of your systems

Specialized technicians

We have highly trained level 2 and 3 technicians in different technical disciplines, who perform specific maintenance tasks for each environment.

Resolution of incidents and requests

We attend to and resolve incidents and requests requested by the client during standard business hours, ensuring that your systems run without interruptions.

24x7 Corrective Support

We offer an extended modality that includes level 3 technicians specialized in each technical discipline, always available to solve critical incidents that affect the availability of the customer's service, covering the entire time slot 24x7x365.

Development of operating manual

We implement action and scaling protocols to develop the specific operating manuals for each client, ensuring a quick and effective response to any incident.

Services classified by technology

• Servers and Operating systems: Support for Windows and Unix.

• Business applications: Management of SAP, HANA, Oracle, Exchange, Citrix, among others.

• Communication and security platforms: Supervision and maintenance of communication and security infrastructures.

• Backup and storage solutions: Management of platforms such as Veeam, Commvault and NetApp.

Ensure your business continuity

Hire our 24x7 Administration today!

Related Services

Keep your infrastructure in optimal condition

Infrastructure

Hosting of physical equipment, infrastructure as a service (IaaS) for virtual environments and fully scalable storage services.

We combine cutting-edge technology with a specialized team to ensure that every aspect of your infrastructure is optimized and efficiently managed with 24x7x365 coverage.

See more information

24x7 Monitoring

Continuous and proactive monitoring of your entire technology infrastructure.

We monitor servers, databases, applications, networks, and any other critical component of your technology infrastructure.

See more information

24x7 Operation

Comprehensive supervision and continuous management service of technological infrastructures.

Our team is in charge of procedural tasks, incident management, and maintenance of the technological infrastructure according to specific procedures defined by the client or the responsible support group.

See more information

Our global Service Model

Proactive and reactive management of the entire system lifecycle with 24x7 coverage

This model is the result of our experience in managing customer platforms from our own Data Center

After years of experience in providing managed services for infrastructure management, we have developed our own model that focuses on proactive and reactive management of the entire life cycle of systems, with 24x7 coverage.

The specific Operation Manual for each client is the fundamental pillar that serves as the nerve center of the service, around which all the other actors involved in the operation of the platform interact. This ensures that all actions on the systems are duly documented and defined, ensuring efficiency and success in each intervention.

Worried about your systems?

Let us manage them 24x7. Request more information now!

FAQ

Learn more about our 24x7 Management service

How is the Quality of Service evaluated?

At Uniway we designate the figure of "Service Manager" who will perform the functions of dialogue with the client. Our quality department reviews at all times that the provision of the service conforms to all the standards established internally within the company in terms of confidentiality, security, procedure and communication, in addition to reviewing compliance with the terms established in the scope of the project.

What types of maintenance tasks do technicians perform?

Our level 2 and 3 technicians carry out preventive and corrective maintenance tasks, adapted to the specific needs of each technological environment.

At what times are incidents and requests from customers attended?

We attend to incidents and requests during standard 8x5 working hours. For critical incidents, which directly affect the availability of the service, we offer 24x7x365 availability under the extended modality.

What technologies does the 24x7 Administration service support?

Our service covers servers and operating systems (Windows, Unix), enterprise applications (SAP, HANA, Oracle, Exchange, Citrix), communication and security platforms, and backup and storage solutions (Veeam, Commvault, NetApp). If you need to know more technologies available, contact us.

What does the extended modality of the service include?

The extended modality includes level 3 technicians specialized in each technical discipline, available at all times to solve critical incidents, guaranteeing the continuity of the service 24x7x365.

What are scaling protocols?

Escalation protocols are procedures set out in customer-specific operating manuals, which determine how incidents should be escalated to higher levels of support for effective resolution.

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The importance of offering real 24x7 Support

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