24x7 Operation

Comprehensive supervision and continuous management service of technological infrastructures.

What do we do

We ensure the stability and performance of your systems

We make sure to maintain the stability and performance of your systems, with the ability to scale to higher levels of support if needed

From the NOC of our Data Center, the operations team carries out procedural tasks, acting proactively or reactively according to events, monitoring alarms or specific schedules.

In addition, we provide remote hands services for physical or virtual environments, including multi-cloud architectures with public cloud environments, all available 24x7x365.

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Service location

We offer the service where you need it

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At home

Do you have your own infrastructure? PERFECT!

We offer you services that fit with the management of your architecture in your data center.

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In mine

You can bring your infrastructure and we manage it for you. In addition, we have SAP certifications, physical accommodation in Spain and ISO 27001 certification.

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In the cloud

Whether it is in our Cloud or in the public Cloud of any of the large hyperscalers (AWS, Azure, Google Cloud Platform or SAP Cloud) we provide you with platform management and administration services.

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Always in control, always operating. 

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How we do it

Structured and proactive approach, employing advanced technology and a specialized team

Performing procedural tasks

From our Datacenter, the operations department carries out routine and critical tasks following established and specific procedures for each customer. All with 24x7x365 time coverage.

Proactive and reactive action

We respond proactively to events and alarms generated by our monitoring tools, acting in accordance with the specific operating manuals of each client.

Support scaling

In the event of complex incidents, we escalate to higher levels of support to ensure a quick and effective resolution, ensuring business continuity.

Remote hands services

Remote Hands Services for Physical or Virtual Environments. Applicable to multicloud architectures with public cloud environments included.  All 24x7x365.

Non-stop operation.

Ensure the continuity of your infrastructure with our 24x7 service!

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Related Services

Detect and resolve issues before they impact your business

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Infrastructure

Hosting of physical equipment, infrastructure as a service (IaaS) for virtual environments and fully scalable storage services.

We combine cutting-edge technology with a specialized team to ensure that every aspect of your infrastructure is optimized and efficiently managed with 24x7x365 coverage.

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24x7 Monitoring

Continuous and proactive monitoring of your entire technology infrastructure.

We monitor servers, databases, applications, networks, and any other critical component of your technology infrastructure.

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24x7 Administration

Maintenance, management and resolution service for systems and applications incidents.

Our technicians specialized in various disciplines are in charge of the necessary maintenance tasks for each environment, in addition to resolving incidents and responding to customer requests.

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Your infrastructure is always under control
Request more information about our 24x7 Operation!

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FAQ

Learn more about our 24x7 Operation service

How is the Quality of Service evaluated?

At Uniway we designate the figure of "Service Manager" who will perform the functions of dialogue with the client. Our quality department reviews at all times that the provision of the service conforms to all the standards established internally within the company in terms of confidentiality, security, procedure and communication, in addition to reviewing compliance with the terms established in the scope of the project.

What kind of tasks does the 24x7 Operation service perform?

Our team is in charge of procedural tasks, incident management, and maintenance of the technological infrastructure according to specific procedures defined by the client or the responsible support group.

How are monitoring events and alarms handled?

We act proactively or reactively based on the events and alarms detected, following the operating manuals defined by the client.

What happens if an incident requires additional support?

If after the execution of the established procedure the incident cannot be resolved, or the desired objective is not achieved, we will escalate the incident to higher levels of support corresponding to the protocol.

Is the service available at all times?

Yes, our 24x7 Operation service is available 24 hours a day, 7 days a week, 365 days a year, guaranteeing the continuous supervision and management of your technological infrastructure.

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