Managed Services

Services designed to proactively ensure the availability, performance and security of systems.

What do we do

We guarantee the security and continuous availability of your systems and applications

From our NOC we cover all the operational needs of our clients

We ensure that your technology platforms, from infrastructure (physical or virtual), communications and operating systems to business applications such as SAP, Citrix and Exchange, are running optimally at all times.

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Distribution of the different technical departments according to the different technical disciplines:

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Protect yourself with our proactive management

Contact us to learn how our managed services ensure the performance and security of your systems.

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How we do it

We combine advanced technologies with our high expertise to optimize, protect and maintain your systems

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Elevate your IT

Optimize the performance of your IT infrastructure by standardizing, modeling, and automating processes. A noticeable improvement in efficiency.

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Comprehensive security

Reduce security risks, implement mechanisms for prevention, detection and recovery of IT assets. Comply with current regulations.

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Experience at your fingertips

With us, your IT department has access to Uniway's almost 20 years of expertise and experience in the industry.

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Save with Uniway

Our managed services are a smart and effective investment. Reduce the operating costs of your IT department by up to 40%.

Ayuda-soporte

Ongoing support

Our managed services ensure constant and timely technical support. You have a reliable ally at every stage of your tech journey.

Flexibilidad

More efficiency, more competitiveness

With our managed services, you can improve your company's efficiency and competitiveness. Don't get left behind, stay ahead of the competition and trends.

Qualified staff and experience

The experience of our technical staff will help to carry out the control tasks covering different time slots so that the systems and applications are always available and operating in the best conditions.

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Our global Service Model

Proactive and reactive management of the entire system lifecycle with 24x7 coverage

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This model is the result of our experience in managing customer platforms from our own Data Center

After years of experience in providing managed services for infrastructure management, we have developed our own model that focuses on proactive and reactive management of the entire life cycle of systems, with 24x7 coverage.

The specific Operation Manual for each client is the fundamental pillar that serves as the nerve center of the service, around which all the other actors involved in the operation of the platform interact. This ensures that all actions on the systems are duly documented and defined, ensuring efficiency and success in each intervention.

TTransform the management of your systems

Request a free consultation and explore our solutions designed to keep your systems operational and secure.

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Featured Services

Optimize the security and efficiency of your technology infrastructure

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Professional services

Services offered by technical consultants for the design and implementation of projects and solutions.

Highly operational and efficient work model for monitoring and managing systems 24x7x365 with a high level of specialization in each specific technological area.

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Managed Backup

Managed backup service using advanced and customized backup and recovery solutions.

Complete data backup and recovery management by experts, using advanced tools to ensure your data is always protected and available.

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Managed SAP

Centralized management of your SAP infrastructure by certified specialists.

We offer you a centralized management service for your SAP infrastructure, with the aim of providing efficient administration of your systems.

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Featured Managed Services Partners

Strategic alliances to improve Managed Services

Metallic

Metallic offers advanced data protection solutions in the cloud, facilitating secure and efficient information management.

A company recognized for its ability to provide scalable and secure data protection solutions.

Clientes-usuarios

+ 1,500 global customers

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Market leader in data protection

Sello

CRN Tech Innovator Award and Gartner Peer Insights Customers’ Choice

As a specialized subsidiary of Commvault, it specializes in cloud data backup and recovery solutions, providing a robust platform for the protection and management of critical information.

 

It has a team of highly trained experts in data protection and disaster recovery, backed by Commvault's expertise and technology, ensuring high-quality support and customized solutions.

 

Metallic is widely valued for its innovation in data protection, backed by renowned industry analysts such as Gartner and Forrester. Its solutions stand out for their efficiency and reliability in data management in cloud environments.

SAP_1_1

SAP empowers organizations to optimize and manage their business processes.

A company recognized for leadership in enterprise resource planning (ERP) software.

Clientes-usuarios

+ 440.000 customers

Ubicacion

+ from 180 countries

Sello

CIO 100 Awards and Forbes Cloud 100

It offers a wide range of solutions, which allow companies to integrate and automate their business operations, such as SAP S/4HANA, which provides real-time analytics and facilitates the transition to the cloud, and SAP SuccessFactors, which optimizes human capital management.

 

It has a team of highly qualified experts and a global network of partners who guarantee continuous and personalized support, ensuring success in the implementation of its solutions.

 

It is globally recognized for driving the digital transformation of companies, optimizing operational efficiency and adapting to an ever-changing business environment. Its focus on technological innovation cements it as a leader in the enterprise software industry.

Uniway Assurance

Total and specialized coverage for our clients in each technological area

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Data protection and control

We provide a secure and supervised environment to safeguard your critical information, with the possibility of daily backups of information.

Replicado

System replication

We offer the ability to replicate both physical and virtual systems, ensuring high availability and operational continuity in the event of failures or disasters.

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Multi-level security

Our facilities have a "safe within a safe" design with high security, reducing the risks of intrusion and environmental incidents.

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Help and support

Infrastructure management is fully controlled by our team, and if you need it, our experts help you carry out the entire migration.

Gestion

99.99% guaranteed SLA

Our service agreement ensures 99.99% availability thanks to contracts with different providers and the redundancy of our Data Center.

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Extensive experience

Our Data Center has been ensuring the reliability, security, and flexibility our customers need to host their IT infrastructures for 25 years.

Manage and secure your systems hassle-free

Act now to take advantage of our proactive management solutions and keep your systems safe and efficient.

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FAQ

Learn more about our Managed Services

What are managed services?

It is the total or partial outsourcing of the management of your company's IT infrastructure, that is, outsourcing IT services.

Not only are the functions outsourced but also the responsibility to provide the service. The Client decides what they want to outsource and with what quality standards (response times, availability of systems, etc...) and Uniway takes care of providing the service by making available to the client the necessary resources to provide them: Tools, People and Processes.

Why Managed Services?

The option of managed services offers numerous advantages to your company. It consists of delegating all or part of the maintenance and management of your information system to experts who will know how to guarantee security. reliability and evolution of your infrastructure while allowing you to minimize operating costs. You can choose full or partial management services, depending on your needs and the skills you have internally in system administration.

How do you ensure the availability and performance of our systems?

We implement proactive solutions including real-time monitoring, patch and update management, and rapid incident response. This allows us to anticipate and resolve issues before they impact the availability or performance of your systems. We take care of applying security updates and patches on a regular and timely basis to protect your systems against known vulnerabilities. Our approach ensures that your infrastructure is always up to date with the latest security measures..

What kind of support do you offer in case of incidents?

We offer 24x7x365 support with a team of experts who respond quickly to any incident. We provide diagnosis, troubleshooting, and ongoing follow-up to ensure that any issues are resolved efficiently. We tailor our managed services to your specific business needs through an initial assessment of your infrastructure. We work with you to define your requirements and customize our solutions to align with your business goals.

Managed Services

Services designed to proactively ensure the availability, performance and security of systems.

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